
- Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
- Your order may be shipped in different packages, please don't worry if you didn't get all items at the first package, we may ship other items in other packages.
- It can take a few days following order shipment before the tracking number becomes active on the courier's system. Please check the tracking information within 3~5 days after you received the shipping information.
- All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
- We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
- For Canada and Europe, the customs may charge a duty based on the value of the product, which will be collected by customs, and when the tax is collected, a confirmation phone call will be received. Customers are advised to pay taxes in time to avoid delayed deliveries.
- Postal deliveries: If you haven't received your package based on the above estimates, please contact us and we will provide a delivery deadline and then offer a solution.
- We are not responsible for another country's taxes or customs charges which may be imposed when your parcel is delivered, nor any delays in transit. We will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer.
- You will receive an email with a tracking number once your order is shipped.For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.